New Services

July 1, 2019 altered services included the following:

• GREEN Cart(s) collected Curbside only
• Personal cans and carts no longer permitted - required use of GreenWaste-issued carts

Base Services includes: 1 Gray Cart, 1 96-Gallon Blue Cart and up to 2 96-gallon Green Carts. Monthly Base Service rates are determined by your Gray Cart volume. Additional charges apply for On-Premise collection.

Curbside Service Area vs. Small-Truck-Only Service Area

The "Curbside Service Area" is where the cart set-out location is accessible by a standard, larger (24 square yards-plus) collection vehicle and where all carts (BLUE, GRAY and GREEN) are within 10-feet of the accessible roadway. At this Curbside location, all the material can be collected without the driver needing to walk or drive more than 10-feet beyond the accessible roadway. If you are in a "Small-Truck-Only Area", you will need to take your GREEN Cart(s) to a Curbside location, which may be a collection point shared with neighbors.

Please see map and video explanation below. 

3 Programs to Help Residents

1. The Physical Limitations Program: If you have permanent physical limitations that prevent you from taking your Base Service carts to/from within 10’ of the closest CURBSIDE or ON-STREET collection location, On-Premise Drive-on collection services may be available to you at no extra cost. Learn more about this service accommodation.
2. The Grey Cart Swap Program: SMALL-TRUCK-ONLY Area customers and ON-PREMISE customers in CURBSIDE Areas may trade in their 2 96-gallon GREEN carts for 1 96-gallon GRAY cart for no additional charge. The swapped GREEN for GRAY cart will be processed and all compostable materials will be recovered and turned into compost. The "GRAY Cart Swap" Program will allow: SMALL-TRUCK-ONLY customers to set-out BLUE and GRAY carts at the closest ON-STREET location rather than wheeling the GREEN carts to a CURBSIDE Area, and ON-PREMISE customers in SMALL-TRUCK-ONLY Areas and CURBSIDE Areas to continue to receive (or subscribe to) ON-PREMISE services for BLUE and GRAY carts without having to also wheel their GREEN carts to a CURBSIDE or ON-STREET location for collection. Base Service GRAY cart subscription levels will be frozen at the highest level over the prior six (6) month period. This freeze will only prohibit downsizing of the customer’s Base Service level, but upsizing is permitted. Additional GREEN carts will not be available for participating Swap customers, even for an additional charge. To participate in the Swap Program, contact GreenWaste customer service at 650-947-4994  Vimeo Video   Vimeo Video   Vimeo Video   Vimeo Video 
3. The Second Grey Cart Subsidy Program: Any eligible customer that participates in the "GRAY Cart Swap" Program may order additional GRAY Carts for an additional charge. Additionally, all customers that receive ON-PREMISE service and participate in the "GRAY Cart Swap" will be offered a 25% discount on Additional GRAY carts from GreenWaste. The purpose of this discount is to incentivize customers that are not receiving ON-PREMISE services to utilize these services that further keep carts off the streets and help to offset the cost of additional GRAY carts that are required as part of this service. During the implementation of the Swap Program, Town Staff and GreenWaste received several inquiries from Small-Truck-Only customers who require more than the one "swapped" 96-gallon GRAY cart. These customers expressed concerns about the cost of the additional GRAY cart/s and asked Town Staff to evaluate potential rate relief. Staff received approval from Council to provide a 50% subsidy on the price of a second 96-gallon GRAY cart. The Town Subsidy Program will allow: Customers in Small-Truck-Only areas who are also participating in the Swap Program to receive a 50% discount, with the full subsidy provided by the Town, and ON-PREMISE Swap Program customers, already receiving a 25% discount on a second GRAY cart from GreenWaste, to receive a supplemental 25% discount provided by the Town, bringing their full discount to 50%. The program sunsets June 30, 2020. Read the  staff report on the Subsidy Program, and call GreenWaste for more information.

No Cost Services to Residents:

• Take advantage of monthly Fire Prevention Opens in New Window  yard waste drop off events hosted by the Los Altos County Fire District that occur on the 3^rd Saturday of each month (unless otherwise notified).
• Take advantage of the Town-wide Clean-up Events that occur 3 times each year (dates are determined annually, and are included in newsletters and posted online).
• Take advantage of the 2 on-call clean up events provided each year at no additional charge. These are scheduled at your convenience and include up to 3 piles of clean yard trimmings (pile size must not exceed 3 feet, by 3 feet, by 3 feet).
• Utilize your 4 yard trimmings vouchers provided annually at no additional charge. These vouchers will be mailed to customers in the August 1^st bill (covering the 3-month period of July through September) and annually in the February bill thereafter.

Helpful Links:

• To submit a service request (including opening a new service account) please use Service Request Form 
• Residential service rates, effective July 1, 2019
• For additional information visit Frequently Asked Questions (FAQs) 
• GreenWaste Website for Los Altos Hills
• Learn about what goes into each cart:
• Take advantage of the Brush and Yard Trimmings Collection (partnership with the Los Altos Hills County Fire District)