The Los Altos Hills City Council appoints its own members (or alternates) as representatives to the following intergovernmental boards:
Public Safety, Emergency Services and Non-Emergency Services
The Town of Los Altos Hills contracts with the Santa Clara County Sheriff’s Department
for law enforcement and public safety services. Residents of Los Altos Hills participate in the direct election of the Sheriff. Specific services provided to the Town are negotiated and approved by the City Council. Important phone numbers for residents to remember are:
- 911 to report all emergencies
- 408-299-2311 for non-emergency calls
- 211 - a 24/7 service that provides streamlined access to critical health and human services. This service is available in over 140 different languages
Fire Protection, suppression and safety services are provided by the Los Altos Hills County Fire District. The District contracts with the Santa Clara County Fire Department for services. Fire prevention programs provided by the District include free brush chipping and removal, brush and yard waste drop-off days, and site visits for property fire fuel evaluations. For additional information, residents can contact the District at 650-949-1044.
In addition to the basic police, fire and disaster services Los Altos Hills receives from outside agencies, Town staff and the Emergency Communications Committee work together with the City Council to address emergency response planning and training. The goal of the Town is to ensure that the community is organized and ready for any emergency.
Animal control services are provided through a contract with the City of Palo Alto. Services include regular field coverage by an Animal Control Officer, investigation of all animal bite incidents, licensing of animals, information about lost pets, and disposal of dead animals. Residents can obtain more information about Palo Alto Animal Services at 650-496-5971 or call 650-329-2413 for dispatch services.
The Town of Los Altos Hills has a leash law. Pursuant to Municipal Code Title 6, Chapter 1, Section 6-1.409 “No person owning or harboring any dog shall allow or permit such dog, whether licensed or not, to be upon a public street, sidewalk, park, school ground, public place or upon any unenclosed lot or land except when held under leash by an able-bodied person.” Residents may be issued a citation if their dogs are not on a leash.
Solid Waste services are provided under a franchise agreement with Green Waste Recovery, Inc.. The agreement covers garbage collection; weekly pickup of recyclable materials and yard waste (on the same day); provision of debris boxes for large clean-up projects; and three free town-wide clean-up days at collection points throughout the Town. For scheduling of home services, residents should call GreenWaste at 650-947-4994 with at least 48 hours notice. For information on the town-wide clean-up days and free yard waste pick at Foothill College, please check the Town's Calendar.
Town residents can dispose of their Household Hazardous Waste through a program run by the Santa Clara County Department of Environmental Health. Residents can schedule drop-off of household hazardous waste products at one of the County’s facilities online or by contacting the agency at 408-299-7300.
Water is supplied to approximately two-thirds of the Town residents by the Purissima Hills Water District . The District is governed by a publicly-elected board. The remaining one-third of residents are served by California Water Service Company, an investor owned utility company.
Flood control services are provided through the Santa Clara Valley Water District. Five of the members of the District Board are elected and two are appointed by the Santa Clara County Board of Supervisors.
Gas and Electricity are provided to Town residents by Pacific Gas and Electric Company. To report outages and obtain emergency information, residents are encouraged to call 800-PGE-5000 (800-743-5000).
Telephone services are offered by AT&T. Residents can report telephone service problems by dialing 611 or 800-332-1321. VoIP (Voice over Internet Protocal) services is available through Nextiva.
Sanitary Sewer Maintenance is provided by the Town of Los Altos Hills. Overflow and backup service requests should be reported to the Town at 650-941-7222 during the work week, between 8:00 a.m.-5:00 p.m. For emergency service after regular office hours and on weekends and holidays, residents should contact the Santa Clara County Communication Center at 408-299-3233.
Cable television services are provided to the Town by Comcast. For subscription and customer service information, residents can call 800-945-2288.
Satellite Internet Services is available from Exede Internet
El Camino Hospital is a non-profit community hospital. The hospital is located on Grant Road in Mountain View, and serves Los Altos Hills residents as well as those living in surrounding communities. El Camino Hospital is governed by a five member Board of Directors whose members are publicly-elected . As a group, these representatives oversee the assets of the El Camino Hospital District including El Camino Hospital, El Camino Hospital Foundation and MidPeninsula Homecare and Hospice.
School Districts. Residents of Los Altos Hills are served by more than one public school district. Students from the southern part of Town attend schools in the Los Altos School District (K-8) and Mountain View-Los Altos Union High School District (9-12), and those in the northern section attend Palo Alto Unified School District (K-12) schools. These districts are governed by publicly-elected boards. Residents from Los Altos Hills may also enroll in the Bullis Charter School (K-8), where preference is given to LASD residents. The Gardner Bullis Elementary School, an LAH K-6 neighborhood school re-opened in the Fall 2008 and is available to all residents of Los Altos Hills. The LASD and PAUSD school boards have created an Inter-District Transfer (IDT) process that gives PAUSD residents of LAH a predictable, enduring access to the Gardner Bullis School. IDT request forms to Gardner Bullis are available at LAH Town Hall or by downloading here. Numerous private schools are also available in the immediate area.
Foothill-DeAnza Community College District operates Foothill College whose campus is located in Los Altos Hills.
Library. The Town is part of the Santa Clara County Library system and is most closely served by two libraries located in Los Altos. The Los Altos Main Library is one of the most heavily used in California. A seven-member Library Commission consists of two members from Los Altos Hills and five from the City of Los Altos.
Transportation Information. 511 is a free phone helpline operated by the Santa Clara Valley Transportation Authority (VTA). This service gives real-time updates on driving times, traffic conditions, Bart, and other information to get around the Bay Area via a state-of-the-art speech recognition system that allows you to find what you need fast without pressing a button. For additional helpful information, visit the 511 website.
Additional Support Agencies:
• American Red Cross
• Los Altos Chamber of Commerce
• Los Altos Mediation Program